Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Impeccable rooms
Fantastic location
Limited dining options
Slight service attentiveness issues
8.0/10
Great
Rooms
8.2
Location
9.0
Service
7.8
Dining
7.2
Guest reviews
8.0/10
based on 5 reviews
4.5/5
based on 1917 reviews
9.3
9.3/10 based on 623 reviews
#6 of 74 hotels in Helsinki based on Tripadvisor
Walter
United Kingdom,
February
2024
8.2/10
The hotel is ideally located in the center of town, offering a peaceful yet convenient environment. The rooms exude an old, regal style named after the co-founder's wife, providing a top-notch experience. The service was commendable, with assistance readily available for any needs. However, a promised feedback was not received despite reminders. The dining options were diverse, though some dishes may be too salty for some palates.
Rooms
9.0
The rooms in the old, regal style were very nice and probably the best Junior Suite.
Service
8.0
The service was good, with helpful assistance and additional amenities available.
Location
9.0
The hotel's location in the heart of the city center is perfect, just a stroll away from the market and city's attractions.
Dining
7.0
The dining experience offered a wide selection professionally delivered, though some dishes were overly salty.
Facilities
8.0
The hotel facilities catered to various needs and preferences.
Julia
United States,
December
2023
7.8/10
My stay at the hotel was fantastic! The location is superb, right next to Esplanade Park and within easy reach of many attractions. The rooms were clean and comfortable, and the staff was exceptionally friendly. However, the dining experience had some room for improvement with the limited breakfast options. The overall value for money was good, but there were additional charges for certain services.
Rooms
8.0
I loved my room facing the street with lovely views of Esplande Park. It was clean, comfortable, and provided a pleasant stay.
Service
7.0
The staff was attentive and friendly, providing excellent service throughout my stay. However, there were times when they seemed overwhelmed and unable to fulfill all guest needs.
Location
9.0
The hotel's location is excellent, perfect for sightseeing and evening walks. It's situated in a calm area, making it easy to access Helsinki's shops and museums.
Dining
7.0
The dining options were good overall, with extensive choices including Gluten Free items. However, some dishes were not to my taste, possibly catering more to local preferences.
Facilities
8.0
The hotel offered a range of facilities from room service to valet parking, meeting my expectations. However, some services were available at an additional cost.
Billy
United Kingdom,
September
2023
8.2/10
Our stay at the hotel had its highs and lows. The rooms, although not the ones we reserved, were separated from the sleeping area by an entrance foyer. They were basic, and the spa facilities were also on the simpler side, could do with a little refresh. The service was particularly good in helping us plan our days, very helpful, and accommodating, but there was a little slip-up with our coffee order at breakfast. The location was ideal, right in the middle of everything, which was great for winter, offering a courtyard view and being near most attractions. The dining experience was outstanding, especially since other places were closed, making the hotel restaurant a savior. The facilities were up to par.
Rooms
7.0
The rooms were basic but separated from the sleeping area by an entrance foyer.
Service
9.0
The service was particularly good in helping us plan our days, very helpful, and accommodating.
Location
8.0
The location was ideal, in the middle of everything which was great for winter.
Dining
9.0
The dining experience was outstanding, especially when other places were closed.
Facilities
8.0
The facilities were adequate.
Alan
United Kingdom,
July
2023
8.2/10
I had a wonderful stay at the hotel. The rooms were impeccable and well-kept, making me feel welcomed the next morning. Access to the Upper Lounge was a fantastic bonus, but there were slight attentiveness issues with the service. The location was perfect, allowing me easy access to the city's attractions and shopping areas. The dining experience fell short, but the overall value for money was reasonable.
Rooms
9.0
The rooms were impeccable and well-kept.
Service
8.0
The staff were great and super attentive to any guest need, just ask.
Location
10.0
The location was perfect, within walking distance to the city's attractions and shopping areas.
Dining
5.0
The dining was quite poor with a limited selection of food.
Facilities
9.0
The facilities were fantastic, especially the access to the Upper Lounge.
Impeccable rooms
Limited dining options
Jennifer
United States,
June
2023
8.2/10
Staying at the Executive King suite was a royal experience, with well-appointed traditional decor and ample space. The hotel staff was welcoming and helpful, going the extra mile to assist us in finding alternative travel arrangements to Berlin. The central location in Helsinki provided easy access to shopping and a peaceful atmosphere, although maintaining peace could have been improved. Dining offered a wide variety of warm and freshly made dishes, though some may find certain menu items overly salty. Overall, a luxurious stay with room for improvements in service attentiveness.
Rooms
8.0
The Executive King suite was very well appointed and fairly large compared to typical European rooms.
Service
7.0
The staff was very welcoming and helpful, but could enhance attentiveness for a more peaceful ambiance. Promised feedback was not received even after a second request.
Location
9.0
The hotel's central location in Helsinki was perfect for shopping and offered a peaceful environment despite being in the town center.
Dining
8.0
Dining experience was especially superb with a variety of warm and fresh options; however, some dishes may be too salty for certain tastes.
Facilities
9.0
Facilities were luxurious and offered a range of amenities.